Case Study

Client:

ALM Company

Project:

Mobile App

Unified App Enhances Customer Experience and DevOps Agility

Challenge:

The world’s largest independent ALM vendor sought to create a mobile application that combines both native and HTML5 to deliver access to the clients Request Center catalogs, and services for user requests and approvals. The client also required a certifiable application that would provide access to the client’s customers and their users in a unified manner that could reduce the number of updates from a user perspective.

The application was to be deployed on iPad, iPhone/iTouch and Android devices and feature global usage, daily/nightly updates, multiple platforms, and an intuitive – responsive – elegantly designed UI that met the standards of the brand.

Solution:

Tresbu designed and architected a native wrapper for native device access and a common form access (HTML5) using Sencha 5. We then created a working UI (demonstrated to Field Sales) and implemented JSON consumers on server and client, as well as, a reactive client based on server configurations but using both native storage and Local Storage for increased interactivity.

Impact:

IT users now can react to changing new service requests, investigation needs and approvals in a more timely manner, thus increasing IT/Ops agility as well as bringing Business and IT closer.