ServiceNow vs. Workday: What You Need to Know

For the average HR pro, there simply aren’t enough hours to tackle the flurry of employee requests that come in each day. Digital transformation services, like ServiceNow and Workday pledge, lift the administrative burden on time and resources — and in turn improve employee satisfaction and engagement. Each service caters to a different aspect of the HR function and employee experience. Here is what you need to know about the features of each service.


Initially designed for IT departments, ServiceNow has evolved to cater to nearly every aspect of the corporate chain — human resources, finance, marketing, and field operations. This cloud-based service management solution provides employees a single platform where they can update their information, submit questions and time-off requests, and access common forms. Through ServiceNow, HR departments can have an efficient system of tracking and responding to employee questions. The self-service portal also allows employees to search for answers to frequently asked questions (“What is the family leave policy?” and “Where can I find my W-2 form?”) and access the forms and benefits information they need, faster.


Workday focuses squarely on human resources, combining functions such as benefits, talent management, payroll, time and attendance, as well as recruitment. Workday’s Human Capital Management solution manages all of the employee information and critical organizational data in one place. Workday then uses the data to create sophisticated metrics that can guide HR departments toward more informed, strategic decision-making.

Which One Is Right for You?

ServiceNow and Workday both fall under the digital transformation solutions label, but they each meet a different set of needs. Workday acts more as the service center for all of HR’s data. ServiceNow, on the other hand, provides a channel for employees to instantly connect with other departments, such as HR, and delivers a consumer-like experience where they can access necessary information — and submit questions to an HR agent, just as quickly and seamlessly as they might fire off a GrubHub order or an Amazon purchase. The two services, in fact, complement each other and can be easily integrated for a more comprehensive HR technology solution. recently successfully integrated its existing ServiceNow platform with Workday to alleviate its onboarding troubles. After Workday collected the necessary data about new hires, it routed the info on to ServiceNow, which automatically went to work setting up new employee accounts and notifying different departments about what the new hires need to get started.
We know how overwhelming it can be to choose the right HR technology tools for your organization. Let us help you improve the employee experience and HR efficiency. Contact us today to schedule a free consultation.

No matter what technology you use to improve your HR operations, it’s vital that you use it right.

Check out our article: How HR Technology Can Improve Employee Experience and HR Efficiency →