DevOps on the High Seas

Effective collaboration between product development teams was difficult at Royal Caribbean because often multiple employee teams from a variety of functional areas needed to coordinate process changes and orchestrate approvals. Describing and tracking proposed changes, monitoring updates and appeals, and ultimately securing and recording final approval often required days or even weeks of administrative and managerial time. All the while, administrators had to take care that changes made by one team did not cancel, limit, prevent changes implemented by another team, either now or in the future.

To save both time and financial resources, as well as to eliminate errors, the product release management team needed an efficient system that could scale to number of users, products, features, and functions needed. Royal Caribbean needed a quicker and more efficient way to alert and engage all decision makers so they could easily approve or reject new requests and rapidly communicate changing requirements.